As some of our clients may have noticed, our Safety Management System portal experienced a number of outages on Thursday and Friday of last week (June 3 and 4).  Our data center provider, Rackforce moved our systems to a new building, which began a series of unexpected reboots due to a power distribution unit overload:


These brief but repeated outages would have caused users to become disconnected from the portal.  Many of you logged in again, only to be disconnected once more.  We apologize for this inconvenience and thank you for your patience and understanding of the difficult situation that was entirely beyond our control.

We continue to subscribe to the idea that an outsourced data center is a better home for your critical safety management system application than one maintained on our premises.  We also believe Rackforce to be one of the foremost providers of this service, and that this was an isolated event.  Rackforce and SafetySync personnel will continue to monitor our systems to hopefully avoid future outages.

Thank you for your business and continued support!